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Good Morning...Ive been in Europe for three weeks and just got back home yesterday and realized I misplaced (losted) my atm card
christopher, tysons corner va
September 12, 2017 11:22:10 AM
In reply to christopher, tysons corner va
Good morning, Christopher, and welcome back to the United States.
We're so sorry to hear that you have misplaced your Debit Card, and if you have not done so already, we strongly recommend contacting us immediately so that we can assist you with closing your Debit Card.
For immediate assistance with your misplaced card, you're welcome to connect with a Banking Specialist by calling 888-751-9000, 24 hours a day. 7 days a week. After account verification, our Specialist will be happy to have you card immediately closed, and also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days, and will be sent in a plain white envelope for security purposes. Additionally, if it's needed, our Specialists would also be happy to review your account and file a dispute for you.
If you currently have access to your Online Banking, you can also send us a secure message to request a new Debit Card. Feel free to use this link: https://go.td.com/1eaISlq to log directly into your Online Banking. If you haven't yet enrolled in Online Banking, that's okay. Feel free to call the number above to speak with a Specialist about enrolling.
Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
As always, you also have the option of visiting a TD Store location, during lobby hours, to obtain a new Debit Card. All of our Store locations have instant issue machines, and you'll be able to receive a new Debit Card that same day. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this helps, Christopher, and enjoy the rest of your day!
Brittany M, Mount Laurel
September 12, 2017 11:22:30 AM