Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
located? contacted the sending party and they are telling us its on your end that we havent received it yet
October 5, 2015 03:25:13 PM
1 person recommended this |
In reply to Kim, Jacsonville
We understand your concern, Kim and we'd be glad to discuss.
For direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and will be available for use once processing is complete. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note, if you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, they will test the account first with a zero dollar deposit to make sure all your account information is correct.
If you've already been receiving your deposit and it wasn't made as expected, you're welcome to give a Customer Service Representative a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank Store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location.
Please know, as we would like to assist you directly, we do not have access to your information as this is considered an unsecured forum.
We hope this helps, Kim and have a good afternoon.
Megan K, Mount Laurel
October 5, 2015 03:25:47 PM
1 person recommended this