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Cannot log in. Cannot authenticate my info to get password. Got email that new biller was added to my bill pay that I did not add. No way to live chat with anyone??
October 10, 2017 11:29:09 AM
1 person recommended this |
In reply to Michelle, Brookline
Hi Michelle, thanks for joining us on TD Helps. We'll be happy to help you today.
We're sorry to hear about any trouble you're having when logging in.
If you recall your username, but forgot your password, you may use our self-service tool here: http://bit.ly/1eaISlq to reset your password. Once you've done so, select 'Forgot your password?' under the password field. You’ll be prompted to provide your user name and the last four digits of your Social Security number. You’ll then have the opportunity to choose a new password once you’ve correctly answered two of your Security Questions.
If you did not add a new biller to your bill pay recently, we ask that you reach out to a Tech Support Specialist directly by dialing 800-493-7562. Our Representatives are available 24/7. Please know that you may also obtain assistance by visiting your local TD Bank Store. To find your local Store as well as their hours, please check out this link: https://go.td.com/1nq31dc.
Additionally, we apologize, as we do not have an option to live chat at this time.
We hope to speak with you soon, Michelle. Take care.
Brittany M, Mount Laurel
October 10, 2017 11:29:38 AM