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March 25, 2015 10:32:40 AM
In reply to Ozgur, Newyork
Welcome to the TD Helps community, Ozgor.
First, we are happy to let you know that you can use your TD Visa Debit card for purchases at locations that accept Visa across the globe! Also, while you are away, you can make ATM withdrawals from any machine that displays the Visa or NYCE logo.
We encourage you to check out our current Fee Schedule: http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your debit card out of the country. If you're unable to find an ATM that is compatible with the TD Bank Debit Card, it may be used to obtain a Visa Cash Advance at a local bank. We do have some deposit account products which will either waive non-TD ATM fees, or may also receive unlimited ATM surcharge refunds. Feel free to view the link above, where the fee chart will let you know if your account type would receive these refunds when its requirements are met. Please note that we suggest keeping your ATM receipts from your out-of-country withdrawals.
To make sure you do not experience any acceptance issues while away, we recommend placing a travel notification on your account. You can do so anytime by calling our 24/7 Customer Service line at the number mentioned above.
If you are enrolled in Online Banking, you can also submit your travel notification via Secure Message. To send a secure message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and helps us monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
And should you need to reach us, you can contact us by secure message as listed above, or to contact us by phone from outside of the United States, please dial (856)-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Hope this helps answer your question.
Brian M., Mount Laurel
March 25, 2015 10:33:32 AM