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Try to reset the password, but I was use Passport No. to open that accound, so I don't have SSN to acces. And I was out of country right now, its to difficut to me make the phone call. Is there any way I can reset my password through E-mail, or any way I can log in to my account?
November 30, 2014 11:54:06 AM
2 people recommended this |
In reply to Stacy, Burlington
Thank you for joining us here at TD Helps, Stacy. We're more than happy to help you log back in to your Online Banking account.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please be informed that for the security of your account information, we do not provide User Name or Password via e-mail.
If you've forgotten your Password and don’t have US Social Security number, we recommend contacting us 24/7 at 888-751-9000. After one of our specialists has verified you with the proper identification information, they’ll be able to assist you in resetting your Online Banking Password.
When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
As you mentioned that it is difficult for you to make the phone calls, you could also visit your local TD Bank Store during normal lobby hours, where a Representative will be able to help you. To find out TD store locations near you, please visit, http://bit.ly/TDStores.
We hope this helps. Have a great one!
LiShu R, Mount Laurel
November 30, 2014 11:55:15 AM