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John, wood ridge
May 12, 2015 12:12:20 PM
In reply to John, wood ridge
Thank you for coming to TD Helps with your question, John. We're sorry to hear the difficulties you've experienced periodically with Mobile Deposit and would like to guide you in the right direction for further assistance.
Our Mobile Deposit is available for most Android and iPhone devices. We ask that you use the most recent version of the Operating System for your device, as well as the most recent version of the TD Mobile App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and if it asks for permission to use your camera, please do allow this access.
We also like to invite you to visit here: http://bit.ly/1e3jiYF for a list of Frequently Asked Questions regarding our mobile deposit feature which could help troubleshoot your issue.
If the above suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location, during lobby hours for additional assistance. Please visit: http://bit.ly/TDStores to find a TD Bank Store location near you.
Let us know if you have any other questions. We hope you have a nice day, John.
LiShu R, Mount Laurel
May 12, 2015 12:14:40 PM