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My password stays on, anyone can log into my acct
Minerva, East Brunswick, n.j.
October 18, 2015 05:34:17 PM
2 people recommended this |
In reply to Minerva, East Brunswick, n.j.
Hi there Minerva,
We appreciate you getting in touch with us about this and apologize for the concern this is causing you.
First, we would like to let you know that for your Online Banking security, a time-out feature is in effect and you will be automatically logged out from Online Banking after a period of inactivity. Please feel free to review more about our Online Security Commitment to you on this page: http://bit.ly/19nPcn5.
When logging out, please use the "Log Off'' button in the top right of the page. Please note that when you do so, a pop-up box will appear that asks you to confirm this choice. If you're not seeing this pop-up, we recommend that you review your settings to be certain that pop-ups are not blocked on the TD Bank site.
We also recommend making sure that you have the most recent version of your browser installed, and you can try using a different browser altogether if you continue to experience issues in using some of our site's features with your current one.
If these tips don’t resolve the issue for you, Minerva, then please give us a call. Our Tech Support Specialists are available for you 24/7 at 800-493-7562 and would be happy to help you troubleshoot this by phone. Please reach us when you're near your computer so we can best help.
We do hope this eases your mind a bit, Minerva.
Please call us anytime about this and take care.
Kristen P, Mount Laurel
October 18, 2015 05:35:22 PM