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nathan, north van
May 20, 2015 09:15:05 AM
In reply to nathan, north van
Welcome to TD Helps, Nathan. We're sorry to hear you're having trouble signing in and will be glad to help.
If you remember your user name for your TD Online account and have a Social Security number, you'll be able to reset your password using the self-service feature. Please start here: http://bit.ly/1eaISlq. Then, please click the "Forgot your password?" link located below the password field. After entering your user name and the last four digits of your Social Security number, it will ask to you answer two of your security questions. If you can successfully complete these steps, you'll be able to update your password.
If you can't remember some of this information, that's okay! Another easy way to recover your user name and reset your password is to contact one of our 24/7 Banking Specialists at 888-751-9000 (800-493-7562 for BusinessDirect) to assist you. You also have the option to stop in at your local TD Bank Store, where we will also be able to help. Please visit http://bit.ly/TDStores for locations and hours near you.
If you are having trouble resetting your credentials on www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861. Also contact 855-219-8050 for help logging into the TD Go Card site.
Additionally, if you're referring to an account at TD Canada Trust, please click here: http://bit.ly/1Ejl5Gb for an answer on their TD Helps page that you may find helpful.
Please let us know if you have any other questions, Nathan and take care.
Colleen B, Mount Laurel
May 20, 2015 09:18:35 AM
Forgot user name. Want a new one.
Charles J., Red Bank
May 20, 2015 11:02:31 AM
In reply to Charles J., Red Bank
We appreciate you coming to TD Helps, Charles.
The quickest and easiest way to retrieve your User Name is by contacting us directly via telephone 24/7 at 1-888-751-9000. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
Just in case that you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you need additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
Also, if you prefer speaking with us in person, you are welcome to visit your local TD Bank Store with your valid photo ID during the lobby hours, where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you.
Hope you find this helpful and have a nice day.
Brian M., Mount Laurel
May 20, 2015 11:03:30 AM