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July 7, 2015 08:04:55 AM
In reply to Jada, philadelphia
Hello Jada and we appreciate your question.
If you are currently enrolled for online banking and would like to set up or update your security questions and answers, we can help! If you have personal TD accounts and are signed up for our Retail online banking, please check here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8. Simply follow the instructions below after logging onto your account:
1. Click on the “Customer Service” tab 2. Under “Self Service”, click on “Change Security Questions/Answers” 3. Next to the question you wish to update or change, click on “Change” 4. Follow the instructions on the screen and click “Update” when your changes are complete.
Please know that if you have not yet set up security questions at this time, you will be asked to select security questions and answers as soon as you're logged on to your account.
Please also keep in mind that answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. A few tips to consider that may help you with remembering your security questions and answers include:
- Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
- Avoiding abbreviations in your answer, like "Rd." instead of "Road".
- Answers to your security questions are not case-sensitive, so you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
If you need further assistance in regards to setting up security questions, we ask that you connect with us at 888-751-9000. Our Specialists are available 24/7 and after account verification, they’ll be able to assist you. You may also visit your local TD Bank Store, during lobby hours where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
Let us know if you have any further questions. We are always here to help. Have a pleasant day, Jada.
LiShu R, Mount Laurel
July 7, 2015 08:06:23 AM