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September 11, 2017 09:33:15 AM
In reply to Wislande, Lauderhill
Thanks for joining us today, Wislande. We're sorry to hear that you were experiencing issues with logging in to the app, and we'll be happy to help.
When logging in to online banking, it is good to check that your Caps Lock is off. This could be causing online banking to not recognize the information you are submitting.
As you're experiencing difficulties with your username and password for your online banking, we recommend you contact us directly at 888-751-9000 to speak with a Banking Specialist, 24/7, so we can troubleshoot the problem for you and help you gain access to your online banking. After account verification, a Banking Specialist will be happy to provide you with the information needed to gain online access again.
If you are unable to verify your account or if you prefer, you’re also welcome to stop by your nearest TD Bank location for further assistance. For Store hours and locations please click here: http://bit.ly/TDStores.
Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps, Wislande, take care.
Natasha M, Mt. Laurel
September 11, 2017 09:33:57 AM