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I have a checking account and I had opened it up online but I cannot log into my account why?
January 23, 2015 09:09:30 PM
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In reply to kenyana, passaic
Good evening, Kenyana and thanks for visiting us on TD Helps today. We understand it can be frustrating when experiencing difficulties online and we apologize for any trouble.
As you mentioned that you're unable to log in to your account, there are a few possibilities. If your user name or password isn't working as expected, a Banking Specialist will be more than happy to assist you in unlocking your account or resetting this information. Please contact us directly at 888-751-9000, 24 hours a day, 7 days a week. Another option you have is to stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you haven't been able to log in due to an issue on our webpage, please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. If you are not using the newest version of one of these browsers, we suggest making this update. You may also want to clear your cache and cookies, and disable any plug-ins and restore your browser defaults. If you're still unable to log in after these changes, we'd also suggest trying a different browser.
If you have any other questions or concerns, you may either contact our Banking Specialists 24/7 at the number above or visit your nearest TD Bank store location during normal lobby hours.
We hope this helps you today, Kenyana. Let us know of any other questions and have a good one.
Luis C, Mount Laurel
January 23, 2015 09:10:38 PM