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July 1, 2015 12:50:49 PM
In reply to Eliska, Prague
Thanks for joining us on TD Helps, Eliska.
Although we'd like to assist you directly, we do not have access to your personal information since this is considered and unsecured forum. As this is pertaining to your specific account, we would need to review this further with you. We recommend contacting us so we can review this with you. Since you've stated that you're outside the United States, you can call us abroad 24/7 at 1-856-751-9000 or call collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518.
Hope this helps and have a pleasant day.
Sandy D, Mount Laurel
July 1, 2015 01:09:42 PM