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I had done a bill pay from my account and it was supposed to be done today. But I cant see this in my pending transaction nor my balance is reduced. What is the matter?
November 5, 2015 05:23:56 PM
In reply to Ulkesh, Worcester
We're glad you got in touch with us and we apologize for any trouble you might be having with this bill payment.
We'd like to mention that Bill Payments issued via TD Bank Bill Pay can be sent in one of two ways, either electronically or as a draft check. If it happens that this item was issued as a check, Ulkesh, then it will be deducted from your account balance and posted to your account once your biller (payee) cashes the item. You can check to see if the payment cleared your account by visiting the Accounts tab online and checking your account history, rather than using the Bill Pay tab, as this area doesn't include a current status.
We apologize that we can't check on this for you from here, since this is not considered a secure forum for your confidential account info. Don't worry, though – we'd be glad to tell you more about this payment in particular if you give us a call at 800-493-7562. Our Tech Support Team is available 24/7 for you and we can review this and troubleshoot any issues as well when you reach us. Please use Option 2 for Bill Pay support.
We hope this will help you determine what happened here, Ulkesh.
Thanks again for writing in and we wish you a wonderful evening! We'll talk to you soon.
Kristen P, Mount Laurel
November 5, 2015 05:26:13 PM