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Hello I have a convinence checking account and I’m not able to check my account online as I entered wrong secret question answer. I’m also not getting any email alerts on my email about my account balance details. How can I get it to work also I’m currently not in USA. I’m in India right now.
October 18, 2017 11:59:21 AM
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In reply to Roshan, Mumbai
We appreciate you coming to TD Helps today for assistance, Roshan.
We're so sorry to hear that you're having trouble gaining access to your Online Banking, and please understand that while we would like to assist you directly, TD Helps is not considered a secure forum of contact. Unfortunately, because of this, we do not have access to your account or personal information at this time. However, we'll be more than happy to get you in touch with someone who can!
You're first welcome to call and speak with a Specialist from our Tech Support Team. For your convenience, they are available 24 hours a day, 7 days a week, and can be reached at 800-493-7562. As you mentioned that you are currently contacting us from India, you're also welcome to call collect, with operator assistance, from any landline phone by asking the operator to dial (215)-569-0518.
Once on the phone, and after verification, a Specialist will be more than happy to review your online banking, and help you gain access again!
We apologize again that we're unable to assist you via TD Helps, Roshan, but we look forward to hearing from you soon.
Brittany M, Mount Laurel
October 18, 2017 11:59:45 AM