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I've been travelling in Europe already for a month. I called 2 times to inform that I am leaving and I want to use my card abroad. But what was happenning is that my card was constantly getting blocked and it's blocked at the moment. How can you unlock it without me calling you, because I need to use it here?
Veranika, New York
July 5, 2015 07:18:08 PM
In reply to Veranika, New York
Welcome to the TD Helps community!
We apologize to hear about any difficulties you might be having with your debit card. We understand that this can be frustrating, especially when traveling.
We appreciate that you've notified us in advance of your vacation plans. Even though you've done so, sometimes even when a note is placed on your account our automated advanced fraud early warning systems may still block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review your account with your directly. Since you prefer not to contact us by phone, another way to contact us while you are out of the country is to send us a Secure Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, we do kindly ask that you reach us by phone to assist with your card. Our Banking Specialists are available for assistance 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope these options will help, Veranika.
Please let us know about any questions and we look forward to your message!
Kristen P, Mount Laurel
July 5, 2015 07:18:44 PM