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For the last year I have always succesfully been logging to my online account. Last time I tried to log (I remember my username and password very well) they told me to answer security question. I forgot the answer because I have never used this question. What shoud I do now?
September 6, 2016 07:09:45 AM
In reply to Oleksandra, Wildwood
Welcome to TD Helps, Oleksandra. We're sorry you are having trouble accessing your account, and we'll be sure to point you in the right direction today.
To best assist, we ask that you reach out to us directly for help. You are able to call our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to determine the issue and help you log in again.
Similarly, you are able to visit any TD Store during lobby hours for assistance. To take a look at TD Stores near you please visit https://go.td.com/1f9DSJR.
If you are trying to log in to your Credit Card account online, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps!
Alara B, Mount Laurel
September 6, 2016 07:14:08 AM