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Maria Carolina, Miami
August 26, 2014 04:39:07 PM
In reply to Maria Carolina, Miami
Thank you for visiting us at TD Helps, Maria. We'll be happy to assist you with requesting an ATM card.
To order an ATM Card online, you can send us a secured message through Online Banking. To do this, you must first be enrolled for Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM card. If you run into any problems enrolling, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. After you've successfully enrolled, you can send a secured message by selecting the "Customer Service" tab under "Message Center" then click on the "Send a Message" link. For this particular request, please select "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your request.
In order to process your request via secured message for your ATM card to be mailed to an address other than what is on file, we ask that you include your account number and the address where the card should be mailed in your secured message. Also, please include the following statement, “I take full responsibility for the card being mailed to the alternate address.” Once we receive this information, we will be able to process your request.
You will receive your new TD ATM card in the mail in about 7-10 business days, depending on the post office. Please note when the card is mailed to you, it will come in a plain white envelope for security purposes.
Hope this helps and enjoy the rest of your day!
Megan K, Mount Laurel
August 26, 2014 04:41:23 PM
In reply to Megan, Mount Laurel
How do go about ordering my first actual card from you guys. I am trying to set up online banking so I can transfer my initial deposit to my account.
January 1, 2015 09:38:19 PM
In reply to david, indianapolis
Great to see you on TD Helps, David! We'll be glad to go over how you can order a debit card and enroll in online banking.
Although you do need a debit card to use our self-service option for online banking enrollment, you can become enrolled by contacting our 24/7 Customer Service line at 888-751-9000. Once our Banking Specialists verify your account information, they can set up your online banking. While you have one of our Specialists on the phone, you can request a debit card to be mailed to your home address. Please keep in mind that it can take up to 7-10 business days for shipping.
Once enrolled, another option you have is sending a secure message by selecting the "Customer Service" tab under "Message Center" then click on the "Send a Message" link. For this particular request, please select "General Customer Service" for the subject line. In the "Comments/Requests" field, please type in your debit card request. As mentioned above, please allow 7-10 business days for shipping.
As you mentioned making your initial deposit to your account, you can mail us a check. We'd like to inform you that all Bank By Mail must be sent to our Mail Deposit Teller and the address is as follows:
TD Bank, N.A. ME2-001-033 P.O. Box Number 1190 Lewiston, Maine 04243
The P.O. Box is checked daily and transactions are posted the same day.
If you need to Fed-EX or UPS a mail in a Deposit to us, you can ship it to the address below:
TD Bank Bank by Mail 140 Mill Street Lewiston ME 04243
We recommend visiting http://bit.ly/1kb17UQ to learn more about our funds availability policy starting on page 38. Also, please keep in mind that the TD Bank is not responsible for items lost in mail. Here are some additional tips to consider prior to mailing your deposit:
- Cash should not be sent through the mail - Payee of the check and name on deposit ticket should be the same - Checks should be endorsed (and restricted "for deposit only") - Multiple checks should be listed and a total of the deposit listed - Enclose the deposit ticket, not the carbon copy - If using a blank deposit ticket, please write the account number clearly - Do not staple transactions
We certainly hope this helps and feel free to come back if you have any questions, David!
Justin B, Mount Laurel
January 1, 2015 10:14:18 PM