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chris, brooklyn ny
May 11, 2015 10:58:53 AM
In reply to chris, brooklyn ny
Welcome to TD Helps, Chris. We are sorry to hear about your TD Debit card and would be glad to help point you in the right direction.
As this is pertaining to your specific account, we would need to review this further with you. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person, during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, you may also send us a Secure Message if you are enrolled for Online Banking. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon: http://bit.ly/1rvBmq8 and send a secure message.
Let us know if you have any other questions, Chris. Have a great day!
Yen D, Mount Laurel
May 11, 2015 11:04:17 AM
I am enrolled in the overdraft program. Which means if I dont have any money in the bank, I can overdraft but I would be hit with overdraft fees within a couple of days. thats fine, I usually do this when Im close to recieveing my direct deposit. But my questions is what is the max that I can take out?
February 9, 2016 06:59:04 AM
In reply to charde, chester
Welcome to TD Helps, Charde. Thank you for writing in and we'll be happy to provide you with some information today.
First, we'd like to mention that it sounds like your account is enrolled in our optional TD Debit Card Advance feature. If so, please note that this is an optional overdraft service we offer with our checking accounts that may help you avoid debit card declines. If your account is enrolled in this service, we may allow you to authorize ATM transactions or one-time debit card purchases even if you don't have enough money available in your account. We ask that you take a look here: http://bit.ly/1voNBCy for more details and also here: http://bit.ly/Yv0ulC for more specific information.
Please note that as this is a discretionary service, a purchase or withdrawal on your account can be declined even if your account is enrolled in this feature. As the amount you may be able to advance can fluctuate depending on your account specifically, we apologize that we're unable to provide you with a specific figure. We invite you to contact one of our Banking Specialists 24/7 at 888-751-9000, who can review your account and this service with you in more detail. Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
If your account is not enrolled in this service, Kina and you're inquiring about another form of overdraft protection you may have, you're also welcome to reach us as above and we can tell you more about your limits at that time.
Thanks for reaching out, Charde and take care.
Alara B, Mount Laurel
February 9, 2016 06:59:37 AM