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January 2, 2018 11:11:30 AM
In reply to Oleksii, Philadelphia
Good morning, Oleksii, and welcome to TD Helps!
We're so sorry to hear that you're having trouble making a purchase using your TD Bank Debit Card, and we'll gladly connect you with someone who can help.
Debit cards may be declined for a few different reasons, including insufficient funds, a problem with the merchant, card information having been entered incorrectly for online purchases, or even a temporary block having been added in the case of possible fraud. While we'd like to confirm with you directly why your card may be declining, unfortunately, TD Helps is not considered secure, and we'd like to recommend that you connect with us directly so that we may review your account with you.
You're first welcome to dial 1-888-751-9000 to connect with one of our Banking Specialists. For your convenience, they are available to help 24 hours a day, 7 days a week. You would also have the option of visiting your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would like to recommend that you send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We look forward to hearing from you soon, Oleksii!
Happy New Year!
Brittany M, Mount Laurel
January 2, 2018 11:11:51 AM