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November 10, 2014 11:57:59 AM
2 people recommended this |
In reply to Rosemarie, Rutherford
Welcome to TD Helps, Rosemarie. We'd be happy to help you change your username and password.
If you are able to log onto your Online Banking, you can change your user name and password simply by selecting the "Customer Service" tab; located at the top of your screen. Select the link that states, "Change User Name" at the top of the first column. Please note that this change will be immediate after you click "Submit". You'll see a similar link on the "Customer Service" tab stating "Change Password" as well.
If you remember your user name, but have forgotten your password, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not recall your user name or if you're unable to provide the information necessary, it's okay. You can call us directly 24/7 at 888-751-9000 to speak with one of our Specialists. After account verification, we would be happy to help reset your user name and password. Also, you can visit us at any local TD Bank Store, during lobby hours for assistance. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
We hope this helps, Rosemarie and if you have any other questions please let us know.
Megan K, Mount Laurel
November 10, 2014 12:28:32 PM