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chance to notify TD of my travels before I left but it has been working fine so I didn't worry. Why could this be happening now? I can't call because I don't have cell service. Th Hello, I'm in a foreign country and have been using my TD debit card for the last 2 weeks. Tonight it was rejected. I did not get the chance to notify TD of my travels before I left but it has been working fine so I didn't worry. Why could this be happening now? I can't call because I don't have cell service. Thank you.
October 19, 2017 05:18:26 PM
In reply to Melissa, Cancun
Hi Melissa. Thanks for reaching out to us.
We're sorry to hear that you're experiencing an issue using your debit card and we'd be glad to help.
Debit cards can decline for any number of reasons. While your travel may not be the reason the card has been declined, we always recommend notifying us in advance of any travel so that we can notate your card. This helps to prevent your debit card from declining while you're away.
We will need to take a look at your account and the declined transactions to determine why this has occurred and take any necessary steps to reactivate the card, if necessary. As TD Helps is considered an unsecure forum, we do not have access to specific account information to assist directly, but we can help by phone or secure message. To contact us by phone from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We have representatives available 24 hours a day, 7 days a week to help. You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we can get this resolved for you. We also hope you enjoy the rest of your trip, Melissa!
Candice A, Mount Laurel
October 19, 2017 05:18:40 PM