Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
was traveling out of the country. Regardless I can't hold for 15 minutes on the phone from Aruba it's way too expensive. What can I do to fix this immediately ?
December 3, 2014 07:31:22 PM
In reply to Phillip, Lowell
Thanks for letting us assist you at TD Helps today, Phillip. We're sorry to hear that you're having trouble, and we would be glad to give you some options so you can continue using your card.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you.
To determine why your card is not working right now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope we have helped you, Phillip, and enjoy the rest of your trip!
Megan K, Mount Laurel
December 3, 2014 07:32:00 PM