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with TD Bank Debit but it does not allow it, it generates an error that says "there was an error when processing your request".
The last purchase line was in October 2016, since then I do not use it. What should I do to use it again?
December 6, 2017 02:24:34 PM
In reply to Maria, Venezuela
Good afternoon, Maria, and thanks for bringing your concerns to TD Helps.
We're so sorry to hear that you're having trouble performing transactions with your TD Bank Debit Card, and before we begin, we'd like to take a moment to explain that while we would like to assist you with your concerns, please understand that TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we do not have access to your account or personal information, and would like to recommend that you connect with us directly.
Our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. As you mentioned that you are from Venezuela, you may also call collect, with operator assistance from any landline device, by asking the operator to dial 1-215-569-0518.
If you're unable to call, we understand, and would like to recommend that you send us a secure message, if you currently have access to your online banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely apologize that we were unable to assist you directly today, Maria, but we look forward to speaking with you as your earliest convenience.
Take care, and enjoy the rest of your day.
Brittany M, Mount Laurel
December 6, 2017 02:25:15 PM