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October 31, 2017 01:46:04 PM
In reply to jennifer, barnwell
Good afternoon, Jennifer, and welcome to TD Helps.
It sounds as though your TD Bank deposit account may be inactive, and if this is the case, we'll be happy to provide you with additional details on how you may activate your account again.
It's first important to note that an account is considered inactive after there has been no activity on an account for a specified period of time, and this time period can vary depending on the account type you have. Checking and Money Market accounts are changed to an inactive status after six months of no Customer initiated activity, while a Savings account is changed after nine months.
In the event that your account becomes inactive, we ask that you visit your nearest TD Store location to speak with a Customer Service Representative in regard to having your account activated again. We apologize for any inconvenience; however, please understand that at this time, a direct deposit will not activate an account. To reactivate an account, a withdrawal or deposit with a Teller will need to be performed.
To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you have any questions or concerns, as a friendly reminder, our Banking Specialist are always here to help, 24/7, at 1-888-751-9000.
We sincerely hope this helps clear up any confusion, Jennifer, and please enjoy the rest of your day.
Brittany M, Mount Laurel
October 31, 2017 01:46:26 PM