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My SSI was not direct deposited yesterday as it should have been. The US Treasury Dept says it was taken out and sent anf the problem had to be on the banks end. Can you help me?
Wanda, Live Oak
November 19, 2015 07:23:37 PM
In reply to Wanda, Live Oak
We're sorry to hear about this, Wanda and we'd be glad to discuss.
For direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and will be available for use once processing is complete. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
As you mentioned that you were expecting a deposit and it has not arrived, we recommend reaching out to us directly for assistance. You are able to reach out Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank Store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Wanda and have a good day.
Megan K, Mount Laurel
November 19, 2015 07:24:00 PM