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grand son.my friend lives in America and he helps to my grand sons education,he sent some money on 30th july 2015 sum of 1125usd ,i pick up the money on 6 th August 2015,the bank name of srilanka is SAMPATH BANK LLC COLOMBO,my question is after receiving money sampath bank announce me TD bank sent the message to them for confirm it,but they said over the phone,no any letters,they called me on yesterday that i received money on 6th,after 20 days they called me to confirm it.but they sent me some letter to my home rceiving letter,i am asking you why did they ask again and again to confirm it,pl help me TD bank did they sent mesage or not,i give you reference no ******** name of the sender mr.Chirstopher ****** ,branch no ***, pl help me .i have letter from him also
August 31, 2015 11:03:29 AM
In reply to chandralatha, colombo
We sincerely appreciate you getting in touch with us about this funds transfer all the way from Sri Lanka.
In order for us to confirm any information regarding this wire, it would be necessary for our Customer to get in touch with us directly. He is welcome to reach us at 888-751-9000 and we'll be glad to find out any additional information that might be needed. We're available 24/7; however, we recommend that he reaches us during standard business hours so that we can contact our Wire Department during his call.
In case your friend has sent these funds from TD Canada Trust, which is our partner Bank in Canada, we ask that he gets in touch with them instead. He can find several contact options for TD Canada Trust on this page: http://bit.ly/1woOVay.
If you have any interest in contacting us directly for general information, from outside the United States you can call us via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week.
We certainly hope this will help, Chandralatha.
Thanks again for writing to us and we wish you the best of luck in resolving this! Take care.
Kristen P, Mount Laurel
August 31, 2015 11:05:31 AM