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I have a customer who made a payment to me through a service called clearexchange (zelle). How do I get the money in my account?
August 23, 2017 04:58:03 PM
In reply to Janice, Manahawkin
Thanks for reaching out to us, Janice!
If your customer has sent you money, it may need to be retrieved. You should have been alerted of the payment by text or email, depending on which the sender used. Please note that at this time Send Money is only offered for personal accounts. Business accounts cannot enroll in Send Money to receive funds through ClearXchange.
If you have a personal account with TD Bank, simply log in to TD Bank online banking and make sure you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your contact has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your contact has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any questions or problems enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this information helps. Have a great day, Janice!
Candice A, Mount Laurel
August 23, 2017 04:58:22 PM