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shown that payment was taken back from original sender? I understand you will probably tell me to call since it is pertaining to my account specifically? But could you answer the question in general terms? Basically looking for some exceptions to why a payment would go through if my TD Debit Card Advance is turned off. Hello TD team! Hope all is well. If I was incorrectly charged and then charged an overdraft, can that ovedraft fee be forgiven if it is shown that payment was taken back from original sender? I understand you will probably tell me to call since it is pertaining to my account specifically, but could you answer the question in general terms? Basically looking for some exceptions to why a payment would go through if my TD Debit Card Advance is turned off.
October 11, 2017 09:37:37 AM
In reply to Rob, Boston
Hi Rob. We'd be happy to help.
If you are not enrolled in TD Debit Card Advance and a debit card transaction comes through anyway and causes an overdraft fee, this is usually due to it being an automatic payment.
If you have membership or monthly payment set up with your debit card, the merchant usually processes it as a recurring auto payment so that it will process through without incident. TD Debit Card Advance allows for one-time payments to be approved regardless of balance. With that feature turned off, your one-time transactions will be declined if you do not have sufficient funds to cover them, but this will not stop recurring debit card transactions. If a recurring payment is presented and causes an overdraft, it is subject to an overdraft fee.
There is one additional possibility. With some businesses, such as gas stations, you are initially charged $1, and the rest is not taken out until the merchant finally collects the funds. Should this transaction post to your account and funds are not available, we should not charge an overdraft fee for that transaction if you are not enrolled in TD Debit Card Advance. This is because at the time the purchase was made, funds were available. The possibility exists that this transaction, once the full amount is collected, could leave the account overdrawn or the balance too low to cover a check or ACH payment presented on the same day. If that's the case, you could receive an overdraft fee for the check or ACH over drafting the account.
We'd be happy to review your account to confirm what's occurred to cause an overdraft fee. Unless it is a bank error, we cannot guarantee a fee refund if the merchant refunds the charge. You may request a refund directly from the merchant if it is their error. We would also be glad to review your account to see if it is eligible for a courtesy fee refund.
If the merchant is unwilling to refund the charge, you have the option to file a Regulation E dispute to attempt to recover funds. Should we find in your favor, we'll be able to collect the money from the merchant to reimburse the charge and overdraft fee that accompanied it.
To discuss this charge and the fee or to start the dispute process, please give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this helps, Rob. If you have any additional questions, please don’t hesitate to reach out to us here or at one of the methods above.
We hope you're having a great day!
Candice A, Mount Laurel
October 11, 2017 09:37:57 AM