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September 27, 2014 06:56:34 PM
In reply to stacy, karaganda
Hi Stacy, and thanks for letting us assist you at TD Helps today. Although we would like you to continue banking with us, we understand should you need to close your account.
If you have funds remaining in your account, the easiest option for you to close your account from an international location is to mail a written request to us.
You may send your written request with the following instructions, and we will mail you a check for your remaining funds.
▪Your name ▪Your account number(s) ▪Your request to close the account(s) ▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
P.O. Box 1377
If you are able to remove your remaining funds using your Visa debit card or a check, a letter will not be necessary. If you have any checks for your TD Bank account, you may be able to deposit the check to an account you have in your area. We recommend checking this option out with your local bank to confirm.
Also, if you have an ATM or Visa debit card for your account, you can use a local ATM to withdraw funds from your account. If your account is a checking with a Visa debit card, you can also opt to visit a bank in Kazakhstan to request a cash advance of your funds. Daily Limits on Personal Debit Cards for ATM withdrawals and Cash Advances do apply.
Once you have removed the funds or if your account currently has a zero balance, please contact us to close the account. You can reach us by phone from outside the United States 24/7 at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. You can also send us a secured message via your online banking account with your specific request. You may log in here: http://bit.ly/1eaISlq using your username and password. After that, please click on the Customer Service tab and use the Send a Message link to request to close the account.
If we can help you again, please don't hesitate to contact us Stacy! Thanks for your visit and have a great weekend.
Luis C, Mount Laurel
September 27, 2014 07:00:00 PM