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my gift card has been denied while I was purchasing something online
christopher, New York City
January 17, 2015 04:41:18 PM
In reply to christopher, New York City
We appreciate you coming to TD Helps, Christopher. We're sorry to hear you're having trouble with your gift card.
Since you mentioned that you were making an online purchase, please note that you'll need to register your card in order to use it online or with a telephone merchant so that the store can verify your identity. Registering the card assigns your name to it and also protects you in the instance that the card is lost or stolen. Feel free to read more here: http://bit.ly/1cIdAj6 for our Visa Gift Card Frequently Asked Questions.
To register your card right away, we invite you to give us a call 24/7 at 888-294-2249 to get your card up and running with one of our Specialists. Or, after entering the first six digits of your gift card and registering it here http://bit.ly/1dmtzim, you can begin using your card for online purchases. Please note that to register your gift card for the first time, the initial password is the three-digit security code on the signature panel on the back of your card. If you're in our area, you're also welcome to stop by any local TD Bank store for assistance. To find TD store locations near you, please visit: http://bit.ly/TDStores.
Please let us know if you have any other questions. Have a good day!
Yen D, Mount Laurel
January 17, 2015 04:46:40 PM