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I TRIED TO BOOK A TICKET ONLINE BUT I WAS FAILED TO DO SO AND THE MONEY IS DEBITED FROM ACCOUNT AND SHOW AS PENDING TRANSECTION.SO CAN YOU PLEASE STOP MY TRANSECTION AS MY TICKET IS NOT BOOKED.THEY TOLD ME THAT I WAS UNABLE TO BOOK AND THEN TO I WAS CAHEGED FOR IT.
MANSI, JERSEY CITY
March 16, 2015 07:52:21 PM
In reply to MANSI, JERSEY CITY
Good evening, Mansi and thanks for visiting us at TD Helps! We'd be more than happy to help with this transaction.
From your message, it sounds like you may have booked this ticket using your TD Bank Visa Debit card. If so, kindly note that we are not able to stop a debit card transaction directly. However, if this debit card authorization is currently pending on your account and has not been collected by the merchant, we can certainly assist you with a Merchant Release of these funds.
To get a merchant release, the vendor you're dealing with may fax a letter to us on their letterhead. The pending charge must still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On their letterhead:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct, the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting a Customer Service Representative at 888-751-9000, who are available 24/7 to assist you.
And just in case you used a TD Bank Visa Credit card for this transaction, reach our Card Services Specialists 24/7 at 888-561-8861.
We hope this is information is helpful, Mansi and thanks again for stopping in! Have a great day.
Kristen P, Mount Laurel
March 16, 2015 07:54:39 PM