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i payed bill via td bank but they did not receive it what is the problem ? and i tried to call td bank several time i was holding fr more then 45 min
July 3, 2017 09:21:31 AM
In reply to lamia, batavia
Welcome to TD Helps and thank you for sending us your question, Lamia.
We apologize for current hold times.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
Customer Service Team, Mount Laurel
July 3, 2017 09:22:47 AM