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Don't have SIM card in new country as just arrived. Can't log in to account and looks like ID has been stolen. So can't use secure messaging bc can't get into account and can't call. Is there a way to email as wifi is all I have. Help!
Janie, Nha Trang, Vietnam
July 10, 2017 07:12:46 AM
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In reply to Janie, Nha Trang, Vietnam
We're so sorry to hear this happened to you, Janie!
Please know that in order to close your card and order a new one is to speak with a Specialist directly. We apologize for any inconvenience this may cause.
To call us from outside of the U.S., you can dial 856-751-9000 or 215-569-0518 collect from any landline telephone. Once connected, our Banking Specialists will be glad to review your concerns.
If you are able to log in, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We apologize as TD Helps is considered an unsecured forum. Because of this, we do not have the capability to assist directly as we do not have access to your account/personal information.
We hope to talk to you soon, Janie. Have a good day.
Megan K, Mount Laurel
July 10, 2017 07:14:32 AM