Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have a new card. Called TD Bank two days ago about the situation about my card not being able to withdraw money. When I called they said that they deactivated my recent card and sent a brand new debit card to me. Which I never received from the mail.
March 4, 2015 09:50:34 AM
In reply to Enoch-Jude, Worcester
Welcome to the TD Helps community. We're sorry to hear about your card and will be glad to help.
Typically, when a new debit card is sent through the mail, it can take roughly 7-10 business days to be received, depending on your post office. If you haven't received your card, you're welcome to visit any TD location to have an instant-issue card printed right there on the spot. To find a location near you please view: http://bit.ly/TDStores.
If you're unable to visit a TD Store, we can expedite a card to the address we have on file for you. To request the expedited card, we ask that you give us a call 24/7 at 888-751-9000 or send us a secure message through your Online Banking. If you're not currently enrolled for Online Banking, please give us a call at the number listed above and we can help get you started.
Once you're enrolled, please sign into your account and click on the "Customer Service" tab on the right and then the "Send a Message" link. In your request, please include the following information: your full name and account number and please state that you'd like to have the card expedited. Once we receive this information, we can expedite a new debit card to your address.
We hope this helps you obtain your debit card quickly and please let us know if you have any other questions.
Colleen B, Mount Laurel
March 4, 2015 09:51:22 AM