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January 3, 2015 06:09:58 PM
1 person recommended this |
In reply to Maria, Woodbridge
We are sorry to hear about your difficulties with your online banking log in and would be happy to help Maria.
There are a couple of options available for you to reset your password and we would be happy to go through them with you.
If you know your user name, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information necessary to reset your password; that's ok! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
If this is for a BusinessDirect logon, feel free to contact our Small Business Specialists 24/7 at 800-493-7562 (option 2) or visit us at your local TD Store. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
For additional support on other online banking platforms such as; TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope this helps and feel free to reach out to us with any additional questions you may have. Have a great weekend!
Yen D, Mount Laurel
January 3, 2015 06:27:04 PM