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July 6, 2015 04:29:54 PM
1 person recommended this |
In reply to Katelyn, dover
Thank you for reaching out to us - sorry to hear you can't access your account right now. We know this can be frustrating!
We're unsure from your message what type of error you may be experiencing. If you are having trouble accessing any aspects of our web page, we recommend disabling any plug-ins or themes from your browser and restoring your browser default settings. We also suggest making sure that you are using the most up-to-date version of your browser and that it is accepting cookies. Please note that our website is compatible with the newest versions of most popular browsers. Additionally you may wish to try a different browser.
If you are locked out of your account or do not recall your user name and password, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help recover your login credentials. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you happen to know your user name, you can reset your password and regain access to your account on your own. By going to the log in page, http://bit.ly/1eaISlq, and selecting "Trouble Logging In" you can reset your password. Online banking will ask you for your user name, the last four digits of your Social Security number and ask you two security questions. Once you have filled out the necessary information, the page will allow you to change your password.
If you have trouble resetting your password, don't worry. You can always contact us 24/7 by using the number listed above or by visiting a TD Store during lobby hours.
We hope this will help no matter which issue, Katelyn.
Best of luck and have a great evening!
Kristen P, Mount Laurel
July 6, 2015 04:31:18 PM