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February 16, 2015 05:20:35 PM
In reply to Marissa, Baltimore
Welcome to TD Helps, Marissa. We hope your day is going well.
Typically, when you make a purchase with a gift card and you return the item, the merchant should be able to place the funds back onto your card. If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back onto your card and you should see the credit within 3-5 business days. However, depending on the merchant's policy, a refund may be given in a different form of credit. We do recommend connecting with the merchant for more details about their return policy.
If you have any further questions regarding your TD Gift Card, you may connect with one of our Gift Card Specialists 24/7 at 888-294-2249. You may also check your gift card balance and history by registering your gift card here: http://bit.ly/1dmtzim.
We hope this helps. Enjoy your day and let us know if you have any other questions.
Kristen P, Mount Laurel
February 16, 2015 05:21:33 PM