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emad, new haven
November 6, 2014 07:51:35 PM
In reply to emad, new haven
We appreciate you joining us on TD Helps today, Emad. We will be happy to help you get you a new log in!
If you are able to log into your Online Banking or BusinessDirect, you can change your username any time by visiting the "Customer Service" tab. It is located at the top right corner of your screen. The link that you would then look for after selecting that tab is "Change User Name" at the pop of the first column. Please keep in mind that this change will be immediate after you submit your new username.
If you do not remember your Online Banking information, no worries! Our Banking Specialists are available 24/7 for your convenience and after account verification, they would be more than happy to help get you back online! You can reach our Specialists at 800-493-7562.
If you prefer to sit with a Banking Specialist, you also have the option of visiting your local TD Store for further assistance. If you are unsure of the closest one near you, take a look here for help: http://bit.ly/TDStores.
If you are trying to change you username for a TD loan account, we ask that you contact our Financial Solutions group 24/7 at 800-973-5020.
If you need to update your username for a TD Credit Card, we ask that you speak with our Credit Card department 24/7 at 888-561-8861.
Thanks for reaching out, Emad, and let us know of any other questions.
Luis C, Mount Laurel
November 6, 2014 08:04:10 PM