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March 27, 2015 02:41:10 PM
In reply to Celestino, Manila,Philippines
Thanks for joining us on TD Helps, Celestino. We'd be happy to review withdrawal limits with you.
We'd like to inform you that for the protection of your TD Bank account, your TD Debit Card has daily limits placed on it. For more information on your daily limit amounts, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pages 43 & 45). Keep in mind that there may be a withdrawal limit set by the physical ATM machine itself.
If you are expecting to spend more than what is permitted on your daily limit, we do have a few options available to increase the daily withdrawal limit. You can call us directly 24/7 at 888-751-9000 and after account verification; one of our dedicated Customer Service Representatives can request the increase for you.
You can also send us a written request via fax. You can send the fax to our Fulfillment Team at 856-533-1138, and please include the following information:
• Subject: Limit Increase
• Account Number
• Debit/ATM Card Number
• Your Name • Contact Telephone Number
• Amount of increase or decrease
• Indicate - Visa, POS, ATM
• Your Signature
Another option for you would be to send us a secure message via your Online Banking. Once you're logged in to www.tdbank.com, please click on the "Customer Service" tab and then select "Send a Message" located under the "Message Center" section. Your request will be completed within 24 hours.
If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems enrolling or if you do not have a TD ATM/Debit Card to enroll online, please call us 24/7 at by using the number listed above.
You may also visit your local TD Bank during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores for a TD Bank location near you.
Please keep in mind that limit increases are only valid for 1 calendar day and the limits will return to the original amount after this time passes. If your request is received after 6:00PM, the increase will remain in effect for 1 additional calendar day.
Please note, if this is in regards to a Business Account, you can send us a secure message, fax us, or visit a local TD Store for further assistance.
Additionally, if you would like a permanent limit increase, please visit any TD Bank to make this request.
Since you've mentioned that you may be making ATM withdrawals in the Philippines, we recommend placing a travel notification on your account.
As you are writing us from abroad, you can contact us 24/7 from outside the United States on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
You may also send us a Secure Message through your Online Banking by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are enrolled for our BusinessDirect Online Banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flight if applicable.
We'd also like to share with you, your TD Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
We hope this helps, Celestino and have a good trip.
Megan K, Mount Laurel
March 27, 2015 02:42:25 PM
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