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This is the error message...Your order has been declined - the billing address provided does not match the billing address associated with the credit card.
Christine, West Chester
July 31, 2015 10:44:48 AM
In reply to Christine, West Chester
Thank you for dropping by TD Helps, Christine. We're sorry to hear of any troubles you are having with your credit card and would be happy to help point you in the right direction for help.
TD Visa debit cards and TD Visa credit card can be used anywhere VISA is accepted, including online purchases.
As this is pertaining to your specific account, we would need to review this further with you. More important, we need to confirm your current address with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, we encourage calling our 24/7 Customer Service line at 888-751-9000 at your earliest convenience if you're referring to your TD Visa debit card. Upon account verification, a Banking Specialist will be able to confirm your address, determine the cause of the decline and assist you over the phone. If you prefer, you may also visit your local TD Bank Store, during lobby hours for assistance. For hours and locations near you, check out: http://bit.ly/TDStores.
If you're referring to your TD Visa credit card, please reach out to our Credit Card Specialists directly at 888-561-8861 and they're ready to take your call anytime, day and night.
We hope this helps, Christine. Have a wonderful weekend!
LiShu R, Mount Laurel
July 31, 2015 10:49:06 AM