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February 3, 2015 07:49:14 PM
In reply to Deborah, haverhill
Thank you for reaching out to us, Deborah. We understand your concern and we'd be happy to shed some light on the situation.
Trusteer Rapport is software offered via TD Bank, free to our customers, that provides an additional layer of protection to your online banking sessions with TD. Feel free to take a look here: http://bit.ly/1yNtAZG for more information. From your message, it sounds as though you have already downloaded this software from us.
-Removes existing financial malware from the computer at installation, if any exist -Prevents future malware infections by blocking malware installation -Blocks key-logging and screen capturing attempts, which are used to steal credentials -Warns against know fraudulent (phishing) sites if you try to navigate to them
If you'd like additional assistance, please see this link: http://bit.ly/WzdaWA, for technical support for the Trusteer Rapport software. Also, you may certainly give one of our Tech Support Specialists a call 24/7 at 800-493-7562 for any other assistance you need.
We hope this sets your mind at ease, Deborah. Feel free to stop by with any other questions you may have.
Megan K, Mount Laurel
February 3, 2015 07:49:40 PM