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hi! i am in Brazil and not get to access my account. i need to take my money but i can not. can you help me please?
October 4, 2017 11:11:33 AM
1 person recommended this |
In reply to Kaua, Florianopolis
We're sorry to hear that you've been unable to access your funds, Kaua. We'd like to help direct you.
It sounds like your debit card may have been declined. There are several reasons that this can occur. One of the most common is due to transactions attempted outside of your normal spending area. Whenever traveling, we recommend notifying us in advance so that we can properly notate the account to help ensure you're able to use your debit card at your destination.
We'd like to take a look at your account and transaction attempts to determine why you've been unable to withdraw funds. As TD Helps is considered an unsecure forum, we do not have access to specific account information help directly, but we want to provide you with options to reach us. To contact us by phone from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We have representatives available 24 hours a day, 7 days a week that would be glad to help.
You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may help to resolve this for you. Enjoy your time in Brazil, Kaua.
Candice A, Mount Laurel
October 4, 2017 11:11:52 AM