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hi! i forgot my user name and my password but i cant call because i am out of canada or usa, can you help me please?
December 15, 2017 12:22:43 PM
1 person recommended this |
In reply to Mourad, Algeria
Thanks for stopping by TD Helps, Mourad. We apologize that you cannot gain access to online banking at this time.
Unfortunately we are unable to access your account or personal information through TD Helps as it is considered an unsecured forum. As you cannot remember your username and password, we would need to speak with you directly in order to help you gain access.
Once you are able to gain access to a phone, you may contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. To contact us from any country outside the United States, please first dial 011 and then follow by the numbers provided above. Once connected with a Specialist, we will be happy to assist you with obtaining your online banking credentials.
As you mentioned Canada, we have provided a link here https://go.td.com/1woOVay with all the options that you have when wanting to contact TD Canada Trust. In addition, you may also send your question again through TD Canada Trusts TD Helps by following the link provided here: https://go.td.com/1Ymzfmu. A Live Customer Service Specialist may also be reached by dialing 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week, and will be more than happy to further assist you with any questions you may have.
We look forward to speaking with you, Mourad!
Alara B, Mount Laurel
December 15, 2017 12:23:49 PM
Canadaian trying to aces my US act
Jeanete, Auburndale Fld
December 19, 2017 07:25:09 AM
In reply to Jeanete, Auburndale Fld
Good morning, Jeanete, and thanks for joining in on the conversation today.
We're so sorry to hear that you're having trouble accessing your TD account, and so that we may better assist you, we'd like to recommend that you review our friend Alara's response above. As she mentioned, TD Helps is not considered a secure forum of contact, and because of this, we are unfortunately unable to access your account or personal information to assist you directly.
We sincerely apologize for any inconvenience this may cause, Jeanete, but we look forward to hearing from you soon.
Take care, and we hope you have a safe and happy holiday.
Brittany M, Mount Laurel
December 19, 2017 07:25:42 AM