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fingerprint hasn't been working and i don't remember my password. I tried changing my password but it didn't worked. help!!! Hi, I am traveling in India and I usually use my fingerprint to get access to my account on the td bank app. For some reason, my fingerprint hasn't been working and i don't remember my password. I tried changing my password but it didn't worked. help!!!
January 11, 2018 07:21:54 AM
In reply to Stanzin, Bennington
We're sorry to hear that you're unable to access your online account while away, Stanzin. We'll be sure help get you back up and running.
To regain access to your account online, we ask that you connect with a Banking Specialist. You can call a Specialist from outside the US by dialing 856-751-9000 (215-569-0518 collect from any landline telephone). Be sure to use country code 011 when dialing.
Once you've reached a 24/7 Banking Specialist, they will be glad to troubleshoot your online account and help you log in again.
We apologize that we ask you to connect, Stanzin. TD Helps is considered an unsecured forum. Because of this, we do not have access to your account or personal information to help with your concerns directly.
We hope to hear from you soon, Stanzin, and enjoy your day.
Megan K, Mount Laurel
January 11, 2018 07:23:20 AM