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Ketlyn, Presently in Grenada
December 6, 2014 12:28:50 PM
2 people recommended this |
In reply to Ketlyn, Presently in Grenada
Thanks for reaching out to us, Ketlyn and we apologize to hear that you're card isn’t working like you expect. We'll be glad to point you in the right direction.
As you mentioned that there are available funds in your account but you can't use your card, we may need to verify your recent card activity to make sure it was authorized by you.
Because you notated that you're in Grenada right now, when you're traveling we always advise for you to provide us with the dates and destinations of your trip so we may notate your account. And please keep in mind that even if you've done so, our automated advanced fraud early warning systems may be activated and block your card until we are able to verify the account activity with you.
To assist you, we recommend a quick call to one of our dedicated Banking Specialists, 24/7. You may contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Another convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you haven't provided your travel notification to us, please include this information in your note so that we can assist you as quickly as possible.
Please keep in mind that a travel notification helps us recognize unauthorized transactions on your account. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Thanks for writing in, Ketlyn and we hope this will help you right away with your card. Safe travels to you and enjoy the rest of your trip.
Kristen P, Mount Laurel
December 6, 2014 12:33:55 PM