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June 23, 2015 11:51:03 AM
In reply to satinderpal, hackensack
Thank you for sending your question to TD Helps, Satinderpal and we're more than happy to respond.
Although you will not be able to reset your online banking Password after clicking on "Forgot your password?" from here: http://bit.ly/1eaISlq if you don't have U.S. Social Security number at this time, we do have other options for you to reset your Password.
First, we invite you to contact us 24/7 at 888-751-9000 to speak with a Banking Specialist. Upon proper account verification, they'll be happy to help. If you need to reset the Password for your BusinessDirect account, please contact us at 800-493-7562, option 2, to speak with our Small Business Team, also available 24/7.
Another option you have is to stop in at your local TD Bank Store, during lobby hours where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
Additionally, if you do remember your current Username and Password, but would like to update your Password periodically for security reason, please log in by clicking here: http://bit.ly/1eaISlq and once you have done so, please click on the Customer Service tab. Please select the "Change Password" link, then fill in the necessary fields and submit your changes. If you're a BusinessDirect user, please log in here: http://bit.ly/1rvBmq8.
When creating your new Password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces Your Password should be unique. Memorize it and do not disclose it to anyone else Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.) Use a Password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Let us know if you have any other questions. We hope you have a fabulous day, Satinderpal!
LiShu R, Mount Laurel
June 23, 2015 11:51:53 AM