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April 29, 2015 10:50:09 AM
In reply to Vida, Toronto
It is nice of you to come to TD Helps, Vida.
First, to best assist you we recommend that you visit us at any TD Bank Store found here: http://bit.ly/TDStores to find out more about your account. Since you haven't used the account in some time, it will be necessary to stop in for us to provide you with current information. Kindly bring a valid photo ID such as a Driver's License, State ID or Passport.
We'd like to tell you a little more about accounts and their statuses. First, activity would be required for an account in order to maintain an Active status. If no transactions (deposits or withdrawals) are initiated by a Customer on an account it will be considered Inactive after a specified period of time. Savings, Checking or Money Market accounts are automatically changed to an inactive status after one year of no Customer-initiated activity, and these accounts will be Dormant after three or five years of no activity depending on your region or State.
Once you stop in to a Store, if you have determined that your account is still open with us, in order to reactivate it, we ask that you visit us during lobby hours at any TD Store. By making an over-the-counter deposit with one of our Tellers, your account status will be returned to active.
You're also welcome to see the article listed here: http://1.usa.gov/1ED20S9, which reviews information about abandoned or unclaimed accounts in the U.S. Please keep in mind that once an account becomes dormant, it can be turned over to the State in which the account was opened after a 3 or 5 years of no activity, depending on your location.
Please note that if this has occurred with your account, you'll be able to contact the State to claim the funds. There is no time limit to do this. You may be able to locate their telephone number via your State's website, or you're welcome to call us at 888-751-9000, and we'll be able to provide your State contact info for you over the phone.
We also noticed you are writing from Toronto and recommend you visit http://bit.ly/1JkDhnn to see what our Canadian partners said to a question similar to yours. If you have any other questions you can submit a question to either our Canadian friends or to us over here in the US.
Hope you find this helpful and take care!
Brian M., Mount Laurel
April 29, 2015 01:12:51 PM