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Deiondre, Coatesville Pa
June 30, 2014 06:17:14 PM
2 people recommended this |
In reply to Deiondre, Coatesville Pa
Deiondre, thank you for visiting us at TD Helps! We are sorry to hear about your experience with Online Banking and are more than happy to help.
There is a possibility that you may have been booted off your online account due to the browser or version being used. www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. If you are not using the newest version of either of these browsers, you may want to update it. Additionally, we recommend trying to use a different browser if the issue persists. Another possibility is the no activity timing feature for security, which will automatically log you off after a period of time due no activity. This feature helps maintain your account security. If you have attempted to log back in too many times, most likely your account has been locked. Not to worry, you do have some options to access your account again if you are still experiencing issues or to reset both your user name and password.
Your first option is using the self-serve feature on the TD Bank website. You can access the log on page by clicking this link: http://bit.ly/1eaISlq. Once there please select the "Trouble Logging In" link. It will ask you for your user name, Social Security number and to answer 2 security questions. Once that has been completed you will be able to change your password. Your new password must be 8-32 characters long, containing both letters and numbers.
You may contact a TD Bank Digital Specialist at 800-493-7562 who will be more than happy to troubleshoot with you directly and this option is available 24/7. Or if you prefer, you may also visit your local TD Bank Store. If you need help locating one near you, please visit http://bit.ly/TDStores for locations and hours.
We hope you find this information helpful, Deiondre. Please don’t hesitate to reach back out to us if you have any further questions. Have a lovely day!
Colleen B, Mount Laurel
June 30, 2014 06:20:20 PM