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September 30, 2014 02:54:25 PM
In reply to iisa, phila
Thank you for joining us on TD Helps, Iisa. We'd be happy to help with your password.
If you are not currently locked out of your Online Banking, you may reset your password from the website itself! To do so please follow this link: http://bit.ly/1eaISlq. It will take you to the "Trouble Logging In" page. The website will then ask you to enter your username and the last four numbers of your Social Security number. It will then prompt you to answer two of your security questions. Once they are answered correctly, Online Banking will prompt you to create a new password that will take effect immediately.
Take a look at the following tips that could help when creating a new password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to reset your password or if this is for a TD BusinessDirect account, you can call us directly at 800-493-7562 and speak with our Digital Banking Specialists. They would be more than happy to help after account verification! You may also visit your nearest TD Store for assistance. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change any of your passwords by visiting your local TD Bank.
We hope this helps, Iisa and have a great day.
Megan K, Mount Laurel
September 30, 2014 02:55:14 PM