Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hi! I have an account in your bank, but i don't remember anything. Number, passwords or any other codes. What can i do to get acces to my account?
April 1, 2017 09:04:58 AM
2 people recommended this |
In reply to Kirill, Provincetown
Thanks for contacting TD Helps today, Kirill. We'll be happy to help!
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information was helpful, Kirill. Please enjoy the rest of your day, and have a great weekend.
Customer Service Team, Mount Laurel
April 1, 2017 09:05:16 AM
I cannot access my bank account.Will not take my user name and password.
April 1, 2017 11:03:46 AM
In reply to Dorothy, Tampa
Thank you for reaching out to us on TD Helps, Dorothy. With all of the usernames and passwords that we have to remember in this digital world, it’s sometimes easy to forget. Not to worry, we have a couple of options for you.
You can contact our 24/7 Online Banking Customer Service at 1 800-493-7562. They’ll be able to assist you in gaining access to your Online Banking. You could also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please check here http://go.td.com/1f9DSJR for Store locations and hours near you.
We hope this helps, Dorothy. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
April 1, 2017 11:04:31 AM
In reply to Customer Service, Mount Laurel
I would love to visit your store or call you, but unfortunately I can not. The problem is with my location at the moment. I opened my account in Provincetown, but now I live in Russia. May I do it through the e-mail or by Skype, for example? Thank you.
April 1, 2017 01:54:22 PM
Thank you for reaching out to us on TD Helps, Kirill. We're happy to help get in touch.
Even out of the country, we still have lots of ways of staying in touch. You may contact our Customer Service are here 24/7 at 1-856-751-900 or even call collect with an operator's assistance from a land line phone by asking the operator to dial 215-569-0518. Please know that we are not able to communicate about accounts via e-mail or Skype.
We hope this helps, Kirill. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
April 1, 2017 01:55:30 PM